Zendesk Sell is a customer relationship management (CRM) system designed to help small to enterprise-sized businesses sell products and services and streamline their sales processes. While it’s an excellent CRM solution for many teams, it’s not the right fit for every business, depending on factors, such as budget constraints, integration capabilities, and customization options. Our guide compares the top five Zendesk Sell alternatives to help companies choose the best CRM platform for their business.
What you should know about Zendesk Sell
Zendesk Sell is sales software that helps sales, marketing, and customer support team members collaborate to serve customers efficiently and close more deals. It offers workflow automations that reduce manual, repetitive processes so sales representatives can focus on engaging leads and customers to build strong, long-term relationships with clients. It also offers a high degree of customization, such as customizable sales pipelines and personalized communication tools to meet specific business needs.
Read our in-depth Zendesk Sell review to learn about its top features and use cases.
Zendesk Sell
| Base price: | $25.00 per user, per month |
| Free trial length: | 14 days |
| Free plan available? | No |
Which Zendesk Sell alternative is right for you?
Zendesk Sell is ideal for startups and larger companies that need an enterprise-level CRM solution. The provider offers four pricing plans ranging from $25 per user, per month, to $219 per user, per month. It’s also a great option for companies that already use Zendesk Support as it integrates seamlessly with the customer support tools. It’s not the best choice for smaller teams with limited budgets as Zendesk Sell does not offer a free forever plan.
| Platform | Best for | Top features | See details |
|---|---|---|---|
| Zendesk Sell | Direct sales teams | Customizable sales pipelines, email and calendar integrations, sales dashboards, prospect communication tracking, and task and appointment setting tools | View offer at Expert Market |
| monday.com | Teams seeking project management tools | Unlimited customizable pipelines, contacts, and boards, artificial intelligence (AI) email generator, workflow automations, sales forecasting, lead scoring, and quote and invoice tools | View offer at monday.com |
| Freshsales | Those looking for a user-friendly interface and features | Customization options, AI assistant, built-in phone and live chat, workflow automations, product catalogs, and visual sales pipelines | View offer at Freshsales |
| Bitrix24 | Teams that need a free forever plan for unlimited users | Robust integrations, website builder, online store, workflow automation, collaboration channels, document management, and video conferencing tools | View offer at Expert Market |
| Pipedrive | Companies seeking robust workflow automations | Custom fields, AI sales assistant, workflow automation, call logging, Chrome browser extension, email tracking, and 400-plus integrations | View offer at Pipedrive |
| Agile CRM | Combined sales, marketing, and customer service teams | Free forever plan for up to 10 users, lead scoring, email campaigns, landing page builder, appointment scheduling, social media outreach tools, and document management | View offer at Agile CRM |
| Zendesk Sell | View offer at Expert Market |
|---|---|
| Direct sales teams | |
| Customizable sales pipelines, email and calendar integrations, sales dashboards, prospect communication tracking, and task and appointment setting tools | |
| monday.com | View offer at monday.com |
| Teams seeking project management tools | |
| Unlimited customizable pipelines, contacts, and boards, artificial intelligence (AI) email generator, workflow automations, sales forecasting, lead scoring, and quote and invoice tools | |
| Freshsales | View offer at Freshsales |
| Those looking for a user-friendly interface and features | |
| Customization options, AI assistant, built-in phone and live chat, workflow automations, product catalogs, and visual sales pipelines | |
| Bitrix24 | View offer at Expert Market |
| Teams that need a free forever plan for unlimited users | |
| Robust integrations, website builder, online store, workflow automation, collaboration channels, document management, and video conferencing tools | |
| Pipedrive | View offer at Pipedrive |
| Companies seeking robust workflow automations | |
| Custom fields, AI sales assistant, workflow automation, call logging, Chrome browser extension, email tracking, and 400-plus integrations | |
| Agile CRM | View offer at Agile CRM |
| Combined sales, marketing, and customer service teams | |
| Free forever plan for up to 10 users, lead scoring, email campaigns, landing page builder, appointment scheduling, social media outreach tools, and document management |
5 top Zendesk Sell alternatives
Zendesk Sell is a powerful CRM solution for many businesses, but it’s not the right fit for every team. We compiled this list of alternatives based on the features sales teams look for most, including budget, workflow automation tools, native and third-party integrations, customer support, collaboration capabilities, and more.
monday.com vs. Zendesk Sell: Feature comparison
While Zendesk Sell CRM plans are higher than monday.com’s CRM plans, Zendesk Sell offers more advanced basic plan features, making its CRM software a better fit for teams that want features, such as workflow automation and call tracking on lower-cost tiers. However, monday.com boasts unlimited customizable sales pipelines on its least expensive plan, making it a sound choice for teams with multiple products and services.
For teams seeking deal and lead scoring, Zendesk Sell offers it on the Professional plan while only Enterprise-level users have access with monday.com. Zendesk Sell provides call and email logging on all plans while monday.com has email tracking only beginning on the Pro plan. Both CRM solutions offer robust integrations, including two-way email and calendar sync. Moreover, Zendesk Sell offers comprehensive sales reporting and analytics on its cheapest plan tier while monday.com only offers it on the Pro plan and above.
Both CRM systems are excellent options with a wide range of features. Zendesk Sell is a better fit for direct sales companies while monday.com’s CRM plans are well-suited for teams that need robust customization capabilities.
Zendesk Sell vs. monday.com: Pricing & plan comparison
Both Zendesk Sell and monday.com offer four pricing tiers designed to meet the needs of small teams up to enterprise-sized teams. Currently, neither provider has a free forever CRM plan, although monday.com advertises it will be offering one soon for up to two users.
 Zendesk Sell |
 monday.com |
|---|---|
| Tier 1 | Tier 1 |
| Team Month-to-month rate: $25.00 per month, per user Annual rate: $19 per month, per user |
Basic Month-to-month rate: $15.00 per month, per user Annual rate: $12 per month, per user |
| Tier 2 | Tier 2 |
| Sell Growth Month-to-month rate: $69.00 per month, per user Annual rate: $55 per month, per user |
Standard Month-to-month rate: $20.00 per month, per user Annual rate: $17 per month, per user |
| Tier 3 | Tier 3 |
| Sell Professional Month-to-month rate: $149.00 per month, per user Annual rate: $115 per month, per user |
Pro Month-to-month rate: $33.00 per month, per user Annual rate: $28 per month, per user |
| Tier 4 | Tier 4 |
| Sell Enterprise Month-to-month rate: $219 per month, per user Annual rate: $169 per month, per user |
Enterprise Contact sales for a custom quote. |
*All monday.com CRM plans require a minimum of three seats
Zendesk Sell vs. Freshsales: Feature comparison
Zendesk Sell and Freshsales both offer valuable features for sales teams, but Freshsales is the clear choice for teams seeking more features at a lower price point. However, teams that need email tracking and logging features should note that email tracking is not advertised on Freshsales’ feature list.
Zendesk Sell’s CRM platform aims to streamline sales processes with excellent workflow automation tools on all of its plans while Freshsales only offers basic automations on the Growth plan and advanced automations starting on the Pro plan. Zendesk is also a better choice for teams that need multiple sales pipelines as Freshsales doesn’t offer multiple pipelines until subscribing to the Pro plan. However, Freshsales has a top-notch integration marketplace, including integrations with phone, text, and social media channels that Zendesk lacks.
Moreover, Freshsales offers a free forever plan for up to three users, which makes it an ideal CRM for startups on a shoestring budget along with options to scale their plan as they grow. Zendesk Sell is a better option for established companies that need comprehensive reporting and analytics tools.
Zendesk Sell vs. Freshsales: Pricing & plan comparison
Zendesk Sell and Freshsales both offer four pricing plans. While Zendesk Sell’s lowest priced tier starts at $25 per user monthly, Freshsales offers a free forever plan with basic CRM features for up to three users, along with competitively priced options for small to Enterprise level teams.
Zendesk Sell |
 Freshsales |
|---|---|
| Tier 1 | Tier 1 |
| Team Month-to-month rate: $25.00 per month, per user Annual rate: $19 per month, per user |
Free Month-to-month rate: Free for up to three users |
| Tier 2 | Tier 2 |
| Sell Growth Month-to-month rate: $69.00 per month, per user Annual rate: $55 per month, per user |
Growth Month-to-month rate: $11.00 per month, per user Annual rate: $9 per month, per user |
| Tier 3 | Tier 3 |
| Sell Professional Month-to-month rate: $149.00 per month, per user Annual rate: $115 per month, per user |
Pro Month-to-month rate: $47.00 per month, per user Annual rate: $39 per month, per user |
| Tier 4 | Tier 4 |
| Sell Enterprise Month-to-month rate: $219 per month, per user Annual rate: $169 per month, per user |
Enterprise Month-to-month rate: $71.00 per month, per user Annual rate: $59 per month, per user |
Zendesk Sell vs. Bitrix24: Feature comparison
While Zendesk Sell’s plans offer an impressive array of workflow automation, sales forecasting, and lead scoring features, it’s hard to beat the price points of Bitrix24’s CRM plans. It is one of the only CRMs on the market to offer a free forever plan for unlimited users, so it’s an ideal choice for startups without a budget for a CRM solution.
However, Bitrix24 isn’t the best pick for teams that need lead scoring and sales forecasting tools (or may in the future). Plus, the free plan only supports one sales pipeline. That said, Bitrix24 has robust CRM integrations to connect other apps sales teams already use, such as videoconferencing, human resources (HR), and payment processing software.
Bitrix24 is a top-notch CRM tool for companies looking for all-in-one business software. Zendesk Sell is a better fit for direct sales organizations looking to make their sales processes more efficient with automations and advanced features.
Zendesk Sell vs. Bitrix24: Pricing & plan comparison
Zendesk Sell offers four pricing plans compared to Bitrix24’s five plans. Bitrix24 stands out for having a free forever plan for unlimited users and a pricing model that supports a set number of users rather than one price per user, making it affordable for small to enterprise-sized teams.
Zendesk Sell |
 Bitrix24 |
|---|---|
| Tier 1 | Tier 1 |
| Team Month-to-month rate: $25.00 per month, per user Annual rate: $19 per month, per user |
Free Free forever for unlimited users |
| Tier 2 | Tier 2 |
| Sell Growth Month-to-month rate: $69.00 per month, per user Annual rate: $55 per month, per user |
Basic Month-to-month rate: $61.00 per month for up to five users Annual rate: $39 per month for up to five users |
| Tier 3 | Tier 3 |
| Sell Professional Month-to-month rate: $149.00 per month, per user Annual rate: $115 per month, per user |
Standard Month-to-month rate: $124.00 per month for up to 50 users Annual rate: $99 per month for up to 50 users |
| Tier 4 | Tier 4 |
| Sell Enterprise Month-to-month rate: $219 per month, per user Annual rate: $169 per month, per user |
Professional Month-to-month rate: $249.00 per month for up to 100 users Annual rate: $199 per month for up to 100 users |
| Tier 5 | Tier 5 |
| N/A | Enterprise Month-to-month rate: $499.00 per month for up to 250 users Annual rate: $399 per month for up to 250 users |
Zendesk Sell vs. Pipedrive: Feature comparison
Zendesk Sell and Pipedrive have comparable pricing plans, although Zendesk Sell includes lead scoring on its Professional plans and above while Pipedrive does not offer it on any plan.
However, Pipedrive shines with its comprehensive app marketplace with integrations to connect to hundreds of business tools, unlimited customizable pipelines, and AI features. Both providers include automatic call and email tracking and logging on all plans, but Pipedrive offers a deeper discount for companies willing to invest in an annual plan.
Pipedrive is well-suited for sales teams looking for a CRM platform with unlimited customizable, Kanban-style sales pipelines and vast integrations to customize the user experience. Zendesk sell is better for businesses looking for an advanced selling platform.
Zendesk Sell vs. Pipedrive: Pricing & plan comparison
Pipedrive offers five plans compared to Zendesk Sell’s four CRM plans. While neither has a free forever plan, Pipedrive is more affordable and they both have a two-week free trial to test the features before choosing a plan.
Zendesk Sell |
 Pipedrive |
|---|---|
| Tier 1 | Tier 1 |
| Team Month-to-month rate: $25.00 per month, per user Annual rate: $19 per month, per user |
Essential Month-to-month rate: $24.00 per month, per user Annual rate: $14 per month, per user |
| Tier 2 | Tier 2 |
| Sell Growth Month-to-month rate: $69.00 per month, per user Annual rate: $55 per month, per user |
Advanced Month-to-month rate: $44.00 per month, per user Annual rate: $34 per month, per user |
| Tier 3 | Tier 3 |
| Sell Professional Month-to-month rate: $149.00 per month, per user Annual rate: $115 per month, per user |
Professional Month-to-month rate: $64.00 per month, per user Annual rate: $49 per month, per user |
| Tier 4 | Tier 4 |
| Sell Enterprise Month-to-month rate: $219 per month, per user Annual rate: $169 per month, per user |
Power Month-to-month rate: $79.00 per month, per user Annual rate: $64 per month, per user |
| Tier 5 | Tier 5 |
| N/A | Enterprise Month-to-month rate: $129.00 per month, per user Annual rate: $99 per month, per user |
Zendesk Sell vs. Agile CRM: Feature comparison
Agile CRM is a cost-efficient alternative to Zendesk Sell. A standout feature is that it includes lead scoring on all plans, even on the free forever plan for up to 10 users. However, Agile CRM lacks robust workflow automations as the free plan only includes one automation and the Standard plan only includes three. Zendesk Sell includes automations on all plans.
Moreover, Zendesk Sell offers call and email tracking on all plans while Agile CRM only offers call logging on the most expensive pricing tier, the Enterprise plan. Businesses that need to connect multiple apps through CRM integration will also need to upgrade to at least the Professional plan as the free and Standard plans only include one to three app integrations.
Overall, Agile CRM is a solid Zendesk Sell alternative for teams that need a free or inexpensive plan thanks to its lead scoring, customizable sales pipelines, basic reporting tools, and email tracking features.
Zendesk Sell vs. Agile CRM: Pricing & plan comparison
Zendesk Sell and Agile CRM both offer four pricing plans. While Zendesk Sell doesn’t have a free plan, Agile CRM boasts a free forever plan for up to 10 users and deep discounts for two-year commitments, which aren’t offered by any other CRM provider on our list.
Zendesk Sell |
 Agile CRM |
|---|---|
| Tier 1 | Tier 1 |
| Team Month-to-month rate: $25.00 per month, per user Annual rate: $19 per month, per user |
Free Free forever for up to 10 users |
| Tier 2 | Tier 2 |
| Sell Growth Month-to-month rate: $69.00 per month, per user Annual rate: $55 per month, per user |
Starter Month-to-month rate: $14.99 per month, per user Annual rate: $9.99 per month, per user Two years rate: $8.99 per month, per user |
| Tier 3 | Tier 3 |
| Sell Professional Month-to-month rate: $149.00 per month, per user Annual rate: $115 per month, per user |
[Regular Month-to-month rate: $49.99 per month, per user Annual rate: $39.99 per month, per user Two years rate: $29.99 per month, per user |
| Tier 4 | Tier 4 |
| Sell Enterprise Month-to-month rate: $219 per month, per user Annual rate: $169 per month, per user |
Enterprise Month-to-month rate: $79.99 per month, per user Annual rate: $64.99 per month, per user Two years rate: $47.99 per month, per user |
Frequently asked questions
Is there a free alternative to Zendesk Sell?
While Zendesk Sell does not offer free forever plans, it does offer a 14-day free trial to test out the features before making a commitment. Free forever CRM alternatives include software options like Bitrix24, which has a free forever plan for unlimited users, and Agile CRM, which has a free plan for up to 10 users.
Is Zendesk Sell easy to learn to use?
While Zendesk Sell has a user-friendly interface, it can be more challenging to use than more simple CRM systems, such as Freshsales or Pipedrive. Zendesk Sell also offers an online help center, live chat, and email support to help new users get the most out of their CRM investment.
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